Remember my Mobile Broadband problem?
Well, M1 called me today and updated me on the status of my complaint. I was informed that their engineers are looking into enhancing the signal in my area and that may take a few weeks to complete. I'm totally fine with this.
The following exchange made me feel like a fool (minus the last portion)....
M1 : With regards to your request to downgrade your existing plan (7.2mbps) to 2mbps, we will be able to accomodate it but do note that you will no longer enjoy the discount after the change of plans.
Me : How much is the 2mbps plan without any discount?
M1 : $38
Me : Look, it simply doesn't make sense for me to pay $38 for 2mbps when I'm paying only $34 for 7.2mbps! In fact, I shouldn't even be paying a cent when you are not even fulfilling your SLA!
M1 : Sir, I understand your concerns and our engineers are trying to boost the signal strength in your area.....
Me : Boosting the signal strength has got nothing to do with the discount issue now. I signed up the 7.2mb because your were offering 50% off during the PC Show. Now that you cannot meet the SLA, shouldn't you allow the downgrade together WITH the same offer?
M1 : I understand your concerns, Mr Lee. I'd note your feedback and check with the relevant department before giving you a reply? In the meantime, I'd extend a $10 discount off your current plan for the next 3mths until the signal boost is ready. Hope this is fine with you.
Me : Yes, of course. That will be extremely nice!
I'M WALKING ON SUNSHINE again.... :)
Well, M1 called me today and updated me on the status of my complaint. I was informed that their engineers are looking into enhancing the signal in my area and that may take a few weeks to complete. I'm totally fine with this.
The following exchange made me feel like a fool (minus the last portion)....
M1 : With regards to your request to downgrade your existing plan (7.2mbps) to 2mbps, we will be able to accomodate it but do note that you will no longer enjoy the discount after the change of plans.
Me : How much is the 2mbps plan without any discount?
M1 : $38
Me : Look, it simply doesn't make sense for me to pay $38 for 2mbps when I'm paying only $34 for 7.2mbps! In fact, I shouldn't even be paying a cent when you are not even fulfilling your SLA!
M1 : Sir, I understand your concerns and our engineers are trying to boost the signal strength in your area.....
Me : Boosting the signal strength has got nothing to do with the discount issue now. I signed up the 7.2mb because your were offering 50% off during the PC Show. Now that you cannot meet the SLA, shouldn't you allow the downgrade together WITH the same offer?
M1 : I understand your concerns, Mr Lee. I'd note your feedback and check with the relevant department before giving you a reply? In the meantime, I'd extend a $10 discount off your current plan for the next 3mths until the signal boost is ready. Hope this is fine with you.
Me : Yes, of course. That will be extremely nice!
I'M WALKING ON SUNSHINE again.... :)
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