He's back tomorrow!!

Yippie!! My work partner will be back tomorrow to help lighten the workload somewhat, not that there were alot anyway. But hey, I doubt anybody would complain of a lighter workload. :)

The past 2 weeks had not been THAT bad... but it was kind of bad enough. Every request that came in, I would look up the designated IT Resources folder for documentations or guides on how to go about completing the task. The folder became my Google.

To worsen matters a little, my Internet access was restricted at that time and it impended my googling for solutions quite a bit. I resorted to having to use a Free-For-All PC which is (luckily) located at the cubicle right next to mine. So you can imagine me moving across from one cube to the cube all the time.

Another complaint which I have is with regards to the speed of support from the HQ in Dublin. Due to the timezone constraints, any requests sent over can only be worked on by them as they come in, which is like 5pm SG time....As such, the communication window is very tight and this often leads to a problem 'hanging' overnight! Of course, if I can gain access to the necessary systems, this problem can be greatly overcome, if not eliminated.

I've also been starting to get involved in meetings and discussions. These are something which I've never really enjoyed in the past but I guessed I can't avoid them now for I'm a team leader now. If I do not attend, who will?

I only hoped that I would be able to get up to speed with what's going on during these meetings....